Community Associations

PMI’s qualifications are demonstrated daily by managing outcomes and delivering results for the properties we manage. Currently we have over 250 locations under PMI’s careful management, totaling over 30 million square feet of space in Pennsylvania within the following divisions:

• Community Associations – PMI manages more than 9,000 homes. Whether managing 20 homes or 964 homes, we have the skill and experience to professionally oversee all of your association’s needs.  We also manage five commercial condominium / master associations.
• Residential Multifamily Management – PMI manages just over 7,000 conventional market-rate, affordable/government-assisted, and student housing units. We have expertise in each of these sub-categories of multifamily housing management, and we offer full-service solutions for assets which may be brand new, currently under development, or even decades old.
• Commercial and Facilities Management – PMI manages 7,000,000 square feet of commercial, warehouse, medical, and retail space. Our commercial team has the skills to provide turn-key management solutions for our commercial clients.
• Manufactured Housing – PMI manages over 2,100 units. We understand how to manage these communities with a keen eye on increasing occupancy and value.

• Increase in property values.
• More than fifty (50) years of delivering results which exceed our client’s expectations.
• Local employee-owned organization with a wealth of skilled, trained, motivated, and experienced employees (We attract and retain the best people available.)
• A certified and licensed fiduciary
• Exemplary financial stability
• Accurate, consistent, and comprehensive accounting and financial reporting
• Expert financial planning and budgeting
• Superior bylaw and declaration administration
• Cost-effective, comprehensive management of your Association
• Fully integrated, web-based state-of-the-art information system
• Proven ability to develop and administer successful preventative maintenance programs.
• Proactive management approach
• Services personalized to each Association’s particular objectives and goals.

Our management agreement provides the exact details; however, below is a summary.

Management Services: 

• Perform tasks which are necessary to preserve and protect the Association and maintain the property in accordance with the provisions of the Governing Documents and operating budget as approved by the Board
• Receive and answer individual Owner requests or questions as they pertain to the administration of the Association and its responsibilities as specified in the Governing Documents and governing “Rules and Regulations”
• Guide elected board members in performance of their duties including development of policies and procedures, administration of the Declaration, Articles of Incorporation, By-Laws and Rules and Regulations of the Association
• Perform routine property inspections to ensure all owners are complying with the Association documents
• Manage architectural review process, tracking, and communications.
• Handle all resale certificates, mortgage questionnaires, and other related correspondence
• Coordinate and manage all maintenance services required for the physical operation and maintenance of the Association (We have extensive vendor relationships necessary to deliver turn-key management solutions to Associations. PMI can leverage its long-standing market presence to procure superior pricing for managed services.)
• Maintain Attorney on retainer for professional services, as needed
• Attend Association meetings.
• Develop, manage, and maintain an owner portal on behalf of the Association, which provides all owners access to their accounts, ability to make payments, request maintenance, download Association documents, review the community calendars and other announcements
• Provide Board members and expanded owner portal to include board related information
• Attend to all non-normal necessary correspondence as directed by the Board (Such non-normal services include handling of insurance claims, coordination of legal services, development of, and ongoing management of special non-standard reports.)
• Provide afterhours/emergency on-call services 24 hours a day, 7 days a week, 365 days per year
• Promptly and proactively notify Board of any significant issues or regular complaints, major Association-related issues, regulatory or compliance notices received, and other pertinent information related to operations of the Association (We will advise and recommend solutions.)
• Cooperate fully with Owner’s vendors, consultants, associates, partners, brokers, and other parties involved with the Association
• Provide the Association with the funds received from all refunds, rebates, discounts, or any type of receipt which PMI may receive from any party as a result of management of the Association. (PMI REFUNDED OVER $1,182,000 OF PPP MONEY TO OUR CLIENTS IN 2021.) 

Information Technology:

• Online access for all members to documents, forms and notices
• Online payment, auto payment, and text to pay options
• Community wide text messaging service
• Online maintenance requests and tracking

Financial:

• Prepare and manage detailed annual budgets and capital improvement budgets
• Manage all accounting related to the Association including fee collection and invoice review and payment
• Present comprehensive operating financial statements each month, no later than 10 days after the end of the month in a format acceptable to the Board
• Coordinate collection activities for any delinquent homeowner.

Additional services:

• Reserve analysis preparation and management
• Construction management services
• Construction services to Association
• Construction / repair services to Association members, billed directly to the homeowner.
• Research potential rebates and/or government funding that may be available.