Property Management, Inc. (PMI) is a leading third-party property management company across Pennsylvania, providing valued services to owners of commercial and residential properties as well as Homeowners Associations and Manufactured Housing Communities. The residential division manages a diverse portfolio encompassing more than 150 communities with over 7,400 units. With a reputation for reliability and adaptability, PMI continually evolves to meet the needs of its clients.
PMI’s residential division manages a wide array of communities, including conventional apartments, townhomes, student housing as well as income-restricted affordable communities for seniors and others in federally subsidized programs. PMI’s managed portfolio offers a wide variety of diverse rental options are available to accommodate the unique needs of our residents.
Specialized departments focus on specific facets of management. Directors for Affordable, Conventional, and Internal Communities are responsible for optimizing the unique characteristics of their respective asset types. Outcomes include increased efficiencies and improved financial performance for our clients.
By leveraging technology and centralizing administrative functions, onsite teams now have more availability to engage directly with residents, fostering stronger community bonds and higher resident satisfaction levels. With these changes, the Community Directors can prioritize assisting residents in choosing their living spaces and providing continuous support throughout their tenancy.
“The technological advancements have streamlined operations, allowing for well-organized processes for our residents and maintenance teams” Angela Unterbrink, Senior VP, Residential, explains “Enhancing the resident experience has been a huge focus in 2024 and will continue to be part of our strategic plan moving forward.
Harnessing Technology & Driving Financial Success
Recognizing the demand for seamless service experiences for our residents, PMI has integrated innovative technology, as well as accounting enhancements. These advancements not only streamline operations but also ensure residents enjoy heightened accessibility and swift responses, reinforcing PMI’s commitment to exceeding service expectations. Courtney Petrowski, Woodland Park Community Director, elaborates “PMI is continuously improving ways to help us provide better customer service. There are many benefits to having our new centralized transactional team, but mostly, it allows the Community Directors more time to focus on the needs of our properties and residents.”
The implementation of technological advancements has not only enhanced operational efficiency but also significantly boosted financial performance across PMI’s portfolios. Angela Unterbrink, reports “The operational efficiencies and new processes our teams created have achieved a cumulative 11% increase in NOI for our property owners.”
Reliable Dedication to High Standards
Established in 1967, PMI has proudly upheld its reputation as a leading real estate management firm in Pennsylvania. As an employee-owned company and an ACCREDITED MANAGEMENT ORGANIZATION®, PMI remains committed to delivering exceptional service and maintaining strong client relationships.
“PMI has always had a strong foundation of customer service.” Toni Stockdale, Director of Conventional Residential Communities, elaborates “Today, we are using new techniques to elevate that service cultivating a culture of excellence for our prospects, residents, and clients
A Legacy of Excellence
By integrating innovative technology and cultivating a culture of excellence, PMI not only improves operational efficiencies but also enhances the apartment management experience for its residents. As PMI moves forward, our unwavering dedication to delivering superior service and ensuring client satisfaction continues to drive their operations. For further details about PMI’s Residential Division and their extensive management services, please visit PMI’s management website. To explore our diverse portfolio of communities, click here.